APA Style

Valarie A. Zeithaml, Mary Jo Bitner & Dwayne D. Gremler. (). Services Marketing: Integrating Customer Focus Across the Firm (6th). : MC.GRAW HILL.

Chicago Style

Valarie A. Zeithaml, Mary Jo Bitner & Dwayne D. Gremler. Services Marketing: Integrating Customer Focus Across the Firm. 6th : MC.GRAW HILL, . .

MLA Style

Valarie A. Zeithaml, Mary Jo Bitner & Dwayne D. Gremler. Services Marketing: Integrating Customer Focus Across the Firm. 6th : MC.GRAW HILL, . .

Turabian Style

Valarie A. Zeithaml, Mary Jo Bitner & Dwayne D. Gremler. Services Marketing: Integrating Customer Focus Across the Firm. 6th : MC.GRAW HILL, . .